fbpx
jeannette@flglobal.org
Help and Support Center

 

Quick Answers

Welcome to the help and support center for FLGI online courses.  The fastest way to get answers to most issues is to use the search box below.  Answers to the most common questions are published in the database and tagged with the keywords we routinely receive from users. So start with a search box or scroll down to search by category. Have a unique question or issue?  Contact us using the form at the bottom of this page and we’ll get back to you as soon as possible.

Category Search

GETTING STARTED

A: You can find our courses at https://learn.flglobal.org. Simply log in with the email address and password you used when you registered.

Did you find this FAQ helpful?
0
0

A: Email jeanette@flglobal.org to see if you qualify for an extension. Include the course title, the start date, and the expiration date.

Did you find this FAQ helpful?
0
0

Q. Coupon codes are created for specific courses. Please confirm that you are applying the code to the correct course. Also note that coupon codes typically do not apply to the annual subscription option.  When you get to the course page, scroll to the bottom to see the other available options and select the one that applies to your coupon. NOTE: Coupon codes are case sensitive.

Did you find this FAQ helpful?
0
0

 

MANAGING YOUR COURSES & CERTIFICATES

A: First, please check your spam folder to make sure it isn’t there. Oftentimes it is because you have not yet reached 100% completion, even though you have watched all of the videos and completed the tasks. Please go back into the course and make sure you have clicked the COMPLETE & CONTINUE button for all of the tasks in the course until you show 100% completion. Then your certificate will be automatically emailed to you.

Did you find this FAQ helpful?
1
0

A: If you chose the 90-day option at the time of purchase, or you have canceled your subscription, it may have expired. If you repurchase the course, the system will remember where you left off, so you don’t have to start over.

Did you find this FAQ helpful?
1
0

A: You can change your notification preferences to stop receiving the reminder emails. Sign in to your account at learn.flglobal.org and go to the upper right corner pull-down menu. Click on My Account and then on the left click on Notifications. Uncheck the box next to Send me a weekly reminder email.

Did you find this FAQ helpful?
1
0

A: Actually, your certification hasn’t expired, just your certificate. All course certificates expire one year from the date of the course completion to encourage educators to stay current in their Flipped Learning knowledge and practice. The certification courses are updated yearly based on the AALAS Global Standards for Flipped Learning, current best practices and research. To maintain a current certificate, simply complete the course updates, and you will be issued a certificate and badge for the present year.

Did you find this FAQ helpful?
1
0

A: Congratulations on completing Level – I! Usually, Level – II is the next best option. However, if you are currently preparing for the next school year and want to implement Flipped Learning, you may want to take the Flipped Learning 3.0 Lesson Planning Specialist course before Level – II.

Did you find this FAQ helpful?
1
0

A: Click on View my certificate in the email you received from Accredible with your digital certificate. In the navigation bar to the left of your certificate, you can click Request a Name Change and follow the steps.

Did you find this FAQ helpful?
1
0

A: An email was sent to you previously. Since you completed your course, updates have been added based on AALAS Global Standards for Flipped Learning, best practices, and current research. To keep your knowledge and skills updated, go into the course and complete the new content.

 

Did you find this FAQ helpful?
1
0

A: Email jeannette@flglobal.org to have the current year’s certificate emailed to you.

Did you find this FAQ helpful?
1
0

PAYMENT & BILLING

A: Sign in to your account at learn.flglobal.org and go to the upper right corner pull-down menu. Choose My Account, and then on the left click on Billing. Click Cancel next to your subscription.

 

Did you find this FAQ helpful?
1
0

A: When you originally enrolled in the course there were two purchase options: 90 days of access or 365 days of access, which is a yearly subscription. If you chose the second option, you will be billed annually and will continue to have access to the course and the yearly updates based on the AALAS Global Standards for Flipped Learning, current best practices, and research.

Did you find this FAQ helpful?
1
0

A: When you originally enrolled in the course there were two purchase options: 90 days of access or 365 days of access, which is a yearly subscription. If you chose the second option, you will be billed annually and will continue to have access to the course and the yearly updates based on the AALAS Global Standards for Flipped Learning, current best practices and research.

Did you find this FAQ helpful?
1
0

A: Please email Kris at admin@flglobal.org for refund assistance.

Did you find this FAQ helpful?
1
0

A: Please send an email to admin@flglobal.org the following information: billing name, address, email address and any code required to be on the invoice. Once information is received, An invoice through our payment processing system. Please note that payment will not be made to our bank directly. We use Stripe, an online payment platform. The invoice will come from Stripe with our company information on it, and Stripe will receive your payment on our behalf. They will then transfer the payment to our account.

Did you find this FAQ helpful?
1
0

A: Sign in to your account at learn.flglobal.org and click on the upper right corner (similar to sign in) for the account option. Choose the billing option to change your credit card.

Did you find this FAQ helpful?
1
0

TECHNICAL ISSUES

A: Sometimes school/work email addresses are blocked from joining an online community such as ours, or the school/work internet has blocks in place. Or it may be an issue with the internet browser. The best way to ensure a successful registration is to try it from a non-school/work location, using a non-school/work email address and a web browser such as Chrome.

Did you find this FAQ helpful?
1
0

A: Please email jeannette@flglobal.org for further assistance.

Did you find this FAQ helpful?
1
0

A: Occasionally, heavy traffic may cause the site to inaccessible for about 60 seconds. Please wait a minute and try again.

Did you find this FAQ helpful?
1
0

 

Still Need Help?

Please submit your support request below and we'll get back to you as soon as possible.